1. Agreement
These Terms of Service govern your use of Defiq Inspect, provided by Defiq Technologies Pte. Ltd. ("Defiq", "we", "us"). By using the service you agree to these terms.
2. Service
Defiq Inspect is a B2B property defect inspection platform. Features and limits depend on your subscription tier.
3. Accounts
Access requires a Google account on your organisation whitelist. You are responsible for activity under your account.
4. Billing
Paid plans are billed through Stripe in Singapore dollars (SGD) or Malaysian ringgit (MYR), as shown at defiq.app/pricing.
4.1 Month-to-month plans
Month-to-month subscriptions bill at the standard monthly rate each billing period and continue until you cancel in the Stripe customer portal (or as described at checkout). Cancellation takes effect at the end of the current paid period unless stated otherwise.
4.2 Annual commitment plans (billed monthly)
If you choose an annual commitment option at checkout (for example “save 2 months” or similar), you agree to a minimum twelve (12) month term. You are billed at the discounted monthly rate shown at checkout each month for twelve (12) months — this is not a single upfront annual payment. The monthly invoices are installments of your annual commitment.
You may not end an annual commitment plan early by cancelling in the customer portal before the commitment end date. If you cancel, revoke payment authorisation, or stop paying before the twelve (12) months are complete, you remain liable for the remaining committed months at the annual-commitment monthly rate in effect when you signed up, unless we agree otherwise in writing or applicable law requires a different remedy.
Example: Professional (Malaysia) at RM 749 per month on an annual commitment; if you leave after four (4) paid months, eight (8) remaining months × RM 749 may be invoiced as an early-termination balance.
4.3 Payment failures and renewal
Failed payments, grace periods, and account suspension follow the flows described at checkout and in the app. At the end of an annual commitment term, your plan may renew on the same or different terms if you subscribe again or if your subscription is configured to renew.
5. Your data
You retain ownership of inspection data you upload. See our Privacy Policy for how we process personal data.
6. Inspection data retention
Defiq retains inspection photos, projects, units, defect records, and related assembly metadata for up to twelve (12) months from the date each photo was captured (or from the last activity on a project, if we extend the clock for that project). After that period, this data is permanently deleted from our systems.
For the first six (6) months, photos are stored for normal in-app access. Between six (6) and twelve (12) months, photos may be moved to lower-cost archive storage; downloading or re-opening very old jobs may take longer. You are responsible for downloading PDF reports and exporting any photos you need before they expire — use in-app download, PDF export, and share features while your data is available.
If your paid subscription ends, your organisation may retain access to recover an account for up to ninety (90) days as described at checkout and in the app. That recovery period is separate from the twelve-month inspection retention limit above.
7. Contact
Questions: support@defiq.app
